The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete - Cant add Outlook accounts…

How I recently fixed one hell of an Outlook 2007 to Exchange 2003 connection problem.

This occurred on brand new Windows 7 Enterprise AND brand new Windows XP workstations while trying to configure the Outlook clients to connect to our Exchange 2003 server.

The actual error is:
"The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete - Cant add Outlook accounts.."

Worse still is that this problem did not occur one every new workstation! Windows XP or Windows 7 - only some random ones.

I checked all network/connectivity parameters I could - DNS, LDAP, RPC, TCP/IP etc., and otherwise checked routing and name resolution ad nauseum. And all checked out.
I had this problem a year or so ago but could not find any of my notes! Aggravating to no end. So I swore I would make sure to document my fix when I found one.
So Google here I come....

One of the first things I did then was this:
http://support.microsoft.com/kb/913843/en-us

I checked that the 'Attendant' service was running on Exchange; it has been for a few years.

And virtually everything mentioned in every article I could find - 5 days of searching and hundreds of pages!!
Like:
http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/44a24ec6-33b5-4b66-9fdb-2318b4874fbc

and

http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/1227b956-c533-4c08-b56d-150ad8486b4c

I also tried importing the Outlook registry keys from machines (both Windows 7 and Windows XP) that do work - still no joy.

I literally went 11 pages deep on Google http://goo.gl/EddW9 and many, many more deep from each of those, looking for a fix!

I read deep somewhere in one post that someone mentioned running 'Outlook rpcdiag' - I don't remember that switch. I checked RPC on the machine(s) and it showed no errors already right..

But since this was a specific 'Outlook' switch I though what the hell.
So...
I ran:
"outlook /rpcdiag" from the command line.

It tried to 'find connections error' but did not report anything. Damn..
Then it just closed after it could not really start.

Then I started Outlook in Safemode (I was prompted to upon launching Outlook, but it can be run "outlook /safe").

I was then able to add and configure the Exchange account and get connected!!
I waited until it updated the mailbox completely.
Then I restarted Outlook normally and IT WORKS NOW on all of the affected boxes!

I am not sure if all of these steps need to be taken but I now have a plan to follow.

I hope this may help someone, because from most of the posts I read it is a MAJOR issue and MS is not doing much about it! At least I’ll have my notes.

Great Simple How To & Tech Support videos from Google

These videos are from Google's "Send Your Parents A Tech Support Package" site.

Basically it is a site that lets the techies (usually the younger generation) send some 'canned support' to their parents and elders. But these are also especially useful to those that are either new to computers and technology or just a little less tech savvy.

The short videos are actually very well thought out and clearly and quickly presented so that just about anyone can learn from them.

I believe that many folks who 'think they know it all' should just take a look anyways. In my line of work I am amazed that people who literally work for 8+ hours on a computer do not know how to do many of these simple tasks.
The reasons, I think, are that many people are afraid to ask for help, they think they can just 'figure it out', or truly don't care to learn how to more efficiently or properly use technology. Some people refuse to learn out of some warped sense of ego or pride too.
Don't be one of those. No one’s head has every exploded from learning how to do something new or more efficiently.

I am going to link to all the videos directly so you can peruse them at your leisure. This is very large post with LOADS of great information. I really hope many of you will take the time and view these very short helpful videos. If you wish to watch them full screen you can click on the ‘arrow’ below the YouTube icon on the lower right hand corner and choose ‘full screen modes’.

So let’s start with the first category - THE BASICS:

COPY & PASTE

ADJUST THE TIME ON YOUR CLOCK

CHANGE YOUR DESKTOP BACKROUND – MAC

CHANGE YOUR DESKTOP WALLPAPER – PC

MAKE TEXT BIGGER OR SMALLER

TAKE A SCREENSHOT

CHANGE YOUR SCREEN SAVER – MAC

CHANGE YOUR SCREEN SAVER – PC

Next - WORLD WIDE WEB (INTERNET)

CREATE A STRONG PASSWORD

MAKE BOOKMARKS

MAKE A BLOG

SHORTEN A LONG URL

CHANGE YOUR DEFAULT HOME PAGE

CREATE AN ONLINE CALENDAR

BROWSE THE WEB WITH TABS

Next – COMMUNICATION

SET UP AN EMAIL AUTO-RESPONDER

TRANSLATE TEXT

MAKE CALLS FROM YOUR COMPUTER

CHECK YOUR SPELLING

http://www.youtube.com/watch?feature=player_embedded&v=En8e79YvA0Y

CHAT

VIDEO CHAT

GET A NEW PHONE NUMBER

CREATE A MAILING LIST

CREATE AN EMAIL SIGNATURE

CHECK YOUR EMAIL ON YOUR PHONE

Next – MEDIA

RESIZE A PICTURE

SHARE A BIG FILE

ATTACH A FILE TO AN EMAIL

SHARE PHOTOS

CROP PHOTOS

SHARE VIDEOS

TRANSFER FILES BETWEEN COMPUTERS

KEEP TRACK OF FREQUENT FLIER MILES

Lastly - FINDING INFORMATION

FIND A PIZZA(OR OTHER) RESTAURANT NEAR YOU

GET MOVIE SHOWTIMES

FIND THE DEFINITION OF A WORD

GET DRIVING DIRECTIONS

TRACK A FLIGHT'S STATUS

CONVERT CURRENCY

USE GOOGLE AS A CALCULATOR

GET PUBLIC TRANSPORTATION DIRECTIONS

FIND A BUSINESS'S PHONE NUMBER

GET STOCK QUOTES

FIND RESTAURANT REVIEWS

VIEW LIVE TRAFFIC

Resolving Windows Systems Problems

Here is fine article on fixing common PC (Windows) problems. I highly recommend anyone with a Windows PC read this article.

As mentioned in the above article F1 is invaluable!
I have learned more from reading help files (and Internet searches) than through ANY instructor related training I have been through in the over the last 20 years!

You can press F1 within just about any application (not just MS applications) and bring up the Help window.

Also not mentioned, in the article but one that I MUST put in is use Google, Bing or other search engines. Because all the time you may not find the working solution in the help file or Microsoft FixIt Center.

I use Google and Bing to find sites, forums and blogs which give out step by step guides to solve tech problems. “Great” you say, but how do you know what advice to actually follow. A trick is to scan through the comments below the post or the conversations going on in the forums to see what others been saying. When you see the same solution presented over and over it is usually the right one (though not always).

If you go through blogs or forums related to your problem then you will notice how many people have gone through the same problem.

Another important fact when it comes to Google’ing, Bing’ing etc. is to use the appropriate search terms.

1. Use the exact error message or code.

In this way you will be able to find the most appropriate solutions from the search engines. I will always try to copy and paste the exact error message in Google or Bing or in the documentations such as F1 help files or downloaded manuals and walkthroughs.

2. Use the exact error message or code with the software/OS/website/ name and version.

If the error message is generic you have to use the name of the software, application, OS or website with its version details with the error message to see the related discussion and solutions.

3. Description of your problem with software/OS/website/ name and version

If there is no error message or code then you have to use a little description of the problem and all the other details related to the issue. That can be the operating system, software name or version details.

Always it is better to mix up the keywords or add and remove keywords to optimize the search result for your problem.

I have found that patience and persistence are invaluable!!
I often find my solution a page or two after the first page that is brought up on a search or a few links down from the first link and or within the comments of posted solutions.
The reasons for this are many, but mainly because people PAY to be listed first when it comes to certain search terms, especially those for technical solutions. And many of those PAYING to be listed high on search results are not always legitimate - meaning they are probably trying to sell or dupe you into some product or service(s) that will make them money and usually not really help you.

For those that are not experienced with technical solutions please take EXTRA care to NOT to just click on the 'first or biggest' link on a solution page, as this is usually just some type of advertisement or way to get you to install more crap on your system that is usually not reputable.

IF you do find a solution that suggests downloading or installing software please make sure that you have UP TO DATE Antivirus AND Anti-Spyware software installed. And for goodness sakes DO NOT install any type of 'Scan Your PC' software!!!

Please see my other posts about creating backups too. Before you embark on any system modifications you should have a recent validated backup of your entire system and files! [hence my love of imaging software – read about it in my other posts please]

Please not with computer problems my steps are always to first and foremost RESTART THE MACHINE.

Also you should know that when presented with a problem by friends, clients or family I usually follow all the steps as stated above. When someone emails or calls me with a question that can be easily solved by the above steps I usually shoot them back and email like this one:

“I cannot print files to the network printer….” someone will say so I send them back a link like this:)

http://tinyurl.com/3yobupj

Well I hope this helps some of you and you get the idea.

Some simple privacy and security tips

Besides my many previous tips on keeping your Browsers(and plug-ins like Flash), Operating Systems, Anti-Virus/Anti-Spyware, and other productivity applications here are some other things you can do to help keep yourself even more secure and less likely to be ‘compromised’. Please read my previous articles on security and follow those tips first. The things here are some ways to ‘clear/delete’ temporary files that may contain sensitive information or possible a trojan/virus that is just ‘waiting’ to launch from a temporary location.

First

Every time I close my internet browser(s) (IE, Firefox, Opera etc.) I run CCleaner. Actually I run a ‘batch file’ that runs CCleaner and clears my network cache settings too. You can, and I recommend you do, simply run CCleaner every time you shut your browser.  If you would like to use/create my batch file simply copy the information between the ‘start’ and ‘end’ into a text file and rename it with a .bat extension. Example copy the file into notepad and save the file with a name of clean.txt. Then rename the file clean.bat.

For XP

Start:

"C:\Program Files\CCleaner\CCleaner.exe" /AUTO
arp -d
nbtstat -R
ipconfig /flushdns
nbtstat -RR
ipconfig /registerdns

Finish

for Window 7

Start:

"C:\Program Files (x86)\CCleaner\CCleaner.exe" /AUTO

arp -d
nbtstat -R
ipconfig /flushdns
nbtstat -RR
ipconfig /registerdns

Finish

Second

Some third-party programs can temporarily store unencrypted (plain-text) passwords or other sensitive information in memory. Because of the Windows virtual memory architecture, this information can be present in the paging file.

Although clearing the paging file is not a suitable substitute for physical security of a computer, you might want to do this to increase the security of data on a computer while Windows is not running.

   1. Start Registry Editor (Regedt32.exe).
   2. Change the data value of the ClearPageFileAtShutdown value in the following registry key to a value of 1:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
      If the value does not exist, add the following value:
      Value Name: ClearPageFileAtShutdown
      Value Type: REG_DWORD
      Value: 1

This change does not take effect until you restart the computer.

Hope this helps some of you.

Desktop and Browser Pizzazz

I don't use much 'eye candy' or bells and whistles for my computing experience. I tend to be very minimalistic in my approach to my working computing environment for three reasons.

First is security - I do not wish to install toolbars, sidebars or other desktop widgets that could introduce one more vector for an intrusion to my system.
Second is that most of the just mentioned things also drain system resources and tend to slow down systems and applications, sometimes dramatically!
And thirdly excessive 'eye candy' tends to strain they eyes and make it more difficult to find application shortcuts/aliases and links to items and files.

But there are a few places you jazz up and personalize without much impact to performance and usability usually without any security risk; the desktop background image and your browser theme (sometimes called skin).

The first and obvious place is your desktop. If you choose to personalize your desktop I recommend a picture or theme that allows you to easily find your shortcuts. [I have had to work on systems where it was nearly impossible for me to locate the icons from the image on the desktop!]

To change the desktop wallpaper:
For OS X:
1. Launch System Preferences by clicking its icon in the Dock, or by selecting ‘System Preferences’ from the Apple menu.
2. In the System Preferences window that opens, click the ‘Desktop & Screen Saver’ icon.
3. Click the ‘Desktop’ tab.
4. In the left-hand pane you’ll see a list of folders that OS X has pre-assigned for use as desktop wallpaper. You should see Apple Images, Nature, Plants, Black & White, Abstracts, and Solid Colors. You may see additional folders, depending on version of OS X you’re using. You can of course add your own pictures.

For Windows XP:
1. Right-Click on the desktop or open the Control Panel
2. select "Display Properties
3. Click on the Desktop tab and choose from the available background images. Or, use the "Browse" button to locate photos on your computer. Use the "Position" menu to set the background image as tilted, centered or stretched. Use the "Color" menu to set the background color. Click "Apply" to lock in your choices.

For Windows 7:

1. Open Desktop Background by clicking the Start button and clicking Control Panel. [Alternatively you can Right-click on the desktop and choose ‘Personalize’] In the search box, type desktop background, and then click Change desktop background.

2. Click the picture or color that you want to use for your desktop background.

If the picture you want to use isn't in the list of desktop background pictures, click an item in the Picture location list to see other categories, or click Browse to search for the picture on your computer. When you find the picture that you want, double-click it. It will become your desktop background.

Look for pictures in other locations on your computer.

3. Under Picture position, click the arrow and choose whether to crop the picture to fill the screen, fit the picture to the screen, stretch the picture to fit the screen, tile the picture, or center the picture on the screen, and then click Save changes.

After the desktop the next place is you internet Browser.

I use Firefox as my primary browser for a number of reasons I have previously listed so I won’t go into those here. And I will concentrate on Firefox Themes.

First open your Firefox Browser

To locate themes just visit Mozilla’s theme library here:

Choose a category or search:

If you find something you like click on the image ‘details’

 

And choose ‘Wear this Persona’. You will then be prompted at the top of the browser to ‘Allow’, choose allow and the theme will be installed.

You can try a multitude of different themes by just doing the same thing over and over.

To manage or switch back to themes you previously installed follow this:

In the Firefox Browser go to the toolbar at the top and click on ‘Tools’ then ‘Add-ons’ Select the ‘Themes’ tab:

From here you can manage/switch your themes. Simple as that.

Currently Internet Explorer and Safari require third party tools/apps to change the Browser theme and I don’t use them.

If you use Opera there is a pretty good tutorial here.

Have fun!

 

Another Adobe Security Failure

With recent reports showing that Adobe Flash combined with Acrobat are the largest vectors for malicious software in the last year this news is not good. PDF attacks alone actually accounted for 49% of all web based security issues last year!

Adobe's reporting a flaw in some (read just about all!) versions of Flash and Acrobat that could allow bad people to remotely control your computer.

From Adobe’s site:

“A critical  vulnerability exists in Adobe Flash Player 10.0.45.2 and earlier versions for Windows, Macintosh, Linux and Solaris operating systems, and the authplay.dll component that ships with Adobe Reader and Acrobat 9.x for Windows, Macintosh and UNIX operating systems. This vulnerability (CVE-2010-1297) could cause a crash and potentially allow an attacker to take control of the affected system. There are reports that this vulnerability is being actively exploited in the wild against both Adobe Flash Player, and Adobe Reader and Acrobat. This advisory will be updated once a schedule has been determined for releasing a fix.”

Flash 10.1 release candidate isn't vulnerable - as far as anyone can tell now.
Get it here:

http://labs.adobe.com/downloads/flashplayer10.html#flashplayer10

Just choose your OS version, download and install.

Remember people keep your systems and applications up to date.

More on backups and archiving

I have been asked again to explain in more detail with examples of how I personally backup/archive my data. My previous article is here and should be read first.
So here it is in a simple (I hope) form.

I have two external HDDs (actually many but for example this will work) I use Acronis as my primary imaging software. If you use OS X you can use Time Machine, Carbon Copy or Apple’s built in disk image utility. I covered these in the post above.

I create a full image of my system on external HD #1 on Jan 1st  - HD01_Jan_image01.tib
On Jan 2nd I create a full image of my system on external HD #2 - HD02_Jan_image01.tib

I now have two images on two separate drives.
At the end of week one for the month I create an incremental backup to external HD #1 - HD01_Jan_image01_02.tib (or whatever Acronis auto names it.)

At the end of week two for the month I create an incremental backup to external HD #2 - HD02_Jan_image01_02.tib
At the end of week three for the month I create an incremental backup to external HD #1 - HD01_Jan_image01_03.tib
On the 1st of the next month I create a new FULL image to HD #2 - HD02_Feb_image01.tib. Once that image is created
I can then delete the previous months images ON THAT drive.

On the 2nd of the month I create a full image to HD #1 - HD01_Feb_image01.tib. Once that image is created I can then delete the previous months images ON THAT drive.

This assures me that if my system were to die AND one of my external drives failed I would lose no more that two weeks of data - usually just one week or less!

You should also copy or store one of the external drives in a fire safe or safe deposit box for true disaster recovery!

As with any good backup plan you should regularly test your backups! Either do a full restore (highly recommended) or at least validate and mount your images to insure they are fully readable.

If you wish to, or have to, for compliance issues (corporations) you can archive your monthly images to additional external drives. I do.
I have images of machines that are long gone (some over ten years!) and I have been able to retrieve data I needed very easily and quickly. In fact I needed a Photoshop file recently that I was able to retrieve from one of my images of an old Mac G3!!

I hope this helps. Please don’t be the person who loses important personal, family or business data because you couldn’t take a little time and effort to set up a backup and recovery plan. The costs and time are insignificant when compared to the cost of loss!

Microsoft FixIt Center - diagnostics tools for most versions of Windows

I haven't used this yet so I can't give my personal recommendation only pass on the information I received and the reveiws that I have read. But this does look like it should be a great help to users who are not that technically savy or who don't have ready access to a techno geek.


While a pretty good amount of diagnostics are built into Windows 7, the free Fix it Center aims to expand on these and also bring similar capabilities to Windows XP and Windows Vista.

The service has around 300 fixes built-in, Microsoft has said it can also be useful even if it can't solve an issue on its own by helping you identify the issue correctly so you can seek out those answers more effectively.

You can use any computer with Internet connection to get started with Fix it Center. Simply download the Fix it Center client and follow the on-screen instructions to complete the setup. You can install Fix it Center client on as many PCs you like.

You can, if you wish sign up for Fix it Center Online during setup so you can manage all your computers from a single location on the Internet yet can view solutions specific for each PC. [This is Microsoft's push into the SMB market.]

Loads of common errors can be fixed -- from broken Aero transparency to network adapter glitches to Windows Media Player library and DVD issues. There's even a system maintenance option which checks for broken shortcuts, date and time problems, disk volume errors, and more!
 
The site is HERE.
 
Fix it Center can be installed on:


* Windows XP SP3
* Windows XP Pro (64-bit) SP2
* Windows Vista
* Windows 7
* Windows Server 2003 SP2
* Windows Server 2008
* Windows Server 2008 R2

McAfee fix for killed XP machines

I am not a fan of McAfee security and AV products and haven't been for years. Their software has become a huge drain on system resources and worse, seems to get more false positives than actually stoping malicious software. I highly recommend Microsoft Security Essentials. But if you are one of those that have had this issue I hope this helps.


McAfee recently put out an update that literally killed many machines.

If you are one of those people here is a possible solution.

1. If your computer is forcing you to shutdown (you are getting an error with a countdown), go to Start - Run and type cmd. At the command prompt type 'shutdown -a' without the quotes. [This will abort the Windows shutdown.]

2. Open up the McAfee console (Start -> Programs -> McAfee)

3. Disable Access Protection and On-Access Scanner

4. Double click your Quarantine Manager in that window, and restore the files there (right click on it and select restore).

5. Go to your services console (right click on My Computer, select 'Manage', and click on the services in the left pane). Make sure both RPC (Remote Proceedure Call) services are running.

6. Start (or restart if already running) the McAfee Framework service.

7. Back in the McAfee console, select Tools -> Rollback DATs.

8. Reboot and you should be all set.


Here is McAfee's own solution:

http://vil.nai.com/vil/5958_false.htm